Refund and Return Policy

Last updated: January 8, 2026

At Shine Brightly, we believe in transparency and fairness. We respect your time, money, and personal journey. This Refund and Return Policy explains how refunds are handled for any purchases made through our website, now or in the future.

We encourage you to read this page carefully so you understand your rights, our responsibilities, and what to expect when engaging with paid content, products, or services offered on Shine Brightly.

Our Commitment to You

Shine Brightly was created as a safe space. It is a place where growth, healing, learning, personal growth, and self-improvement can happen without pressure, shame, or unrealistic expectations.

This philosophy also extends to how we handle payments and refunds.

We aim to:

  • Be clear and honest about what is refundable and what is not
  • Avoid hidden conditions or confusing fine print
  • Treat refund requests with empathy and fairness
  • Protect both our community members and the creators, professionals, and contributors who share their work on this platform

While refunds cannot always be guaranteed, we commit to reviewing every request thoughtfully and respectfully.

Scope of this Refund and Return Policy

This Refund and Return Policy applies to all paid offerings made available on Shine Brightly, including but not limited to:

  • Digital products (eBooks, guides, worksheets, templates, downloads)
  • Online courses, workshops, or webinars
  • Coaching sessions, consultations, or mentoring services
  • Memberships or subscriptions
  • Retreats, events, or group programs
  • Services offered by third-party professionals hosted on the platform (where applicable)

Please note that free content, including blog posts, articles, and publicly accessible resources, is not subject to refunds.

Digital Products and Downloadable Content

Due to the nature of digital products, all sales are generally final once the product has been delivered or accessed.

This includes:

  • Downloadable files
  • Digital workbooks
  • PDFs
  • Pre-recorded videos or audio content
  • Online resources are delivered instantly after payment

Once a digital product has been accessed or downloaded, it cannot be “returned”. Therefore, refunds are typically not issued.

Exceptions

Refunds for digital products may be considered in the following cases:

  • You were charged multiple times for the same product
  • You received the wrong product due to a technical error
  • The file is corrupted or inaccessible, and we are unable to resolve the issue

Requests must be submitted within 7 days of purchase.

Online Courses, Workshops, and Webinars

Refund eligibility for courses, workshops, or webinars depends on the format and access level.

Self-Paced or Pre-Recorded Courses

Refunds are generally not available once:

  • Course access has been granted
  • Course materials have been downloaded
  • A significant portion of the content has been consumed

However, refund requests may be reviewed if:

  • You experience major technical issues preventing access
  • The course content was misrepresented on the sales page

Live Workshops or Webinars

For live sessions:

  • Refunds may be requested up to 48 hours before the scheduled start time
  • No refunds are provided for missed sessions unless otherwise stated

If Shine Brightly cancels a session, you will be offered:

  • A full refund, or
  • The option to attend a rescheduled session

Coaching, Consultations, and One-on-One Services

Coaching sessions, consultations, and mentoring services involve time, preparation, and personalized attention. Because of this, refund policies are stricter.

Cancellation by You

  • Cancellations made at least 24 hours in advance may be eligible for a reschedule
  • Cancellations made less than 24 hours before the session are non-refundable

No-Shows

Failure to attend a scheduled session without prior notice will result in forfeiture of the session, with no refund provided.

Cancellation by Us

If a session is canceled by Shine Brightly or the service provider, you may choose:

  • A full refund, or
  • A rescheduled session

Memberships and Subscriptions

If Shine Brightly offers memberships or subscriptions in the future, the following terms will apply unless stated otherwise:

  • Payments are billed on a recurring basis
  • You may cancel your subscription at any time
  • Cancellation stops future billing but does not refund previous payments

Refunds are not issued for:

  • Partially used membership periods
  • Failure to cancel before the renewal date

Events, Retreats, and Group Programs

For in-person or virtual events, retreats, and group programs:

Refund Eligibility

  • Refunds may be available if requested within the timeframe specified on the event page
  • Administrative or processing fees may be non-refundable

Non-Refundable Situations

  • Failure to attend
  • Change of mind
  • Scheduling conflicts

If an event is postponed or canceled by Shine Brightly, you will be notified promptly and offered a refund or alternative option.

Third-Party Services and Professionals

In the future, Shine Brightly aims to become a hub where psychologists, guidance counselors, retreat directors, coaches, and other professionals may offer their services.

Please note:

  • Each professional may have their own refund and cancellation policy
  • These policies will be clearly stated before purchase
  • Shine Brightly is not responsible for refund decisions made by third-party providers unless explicitly stated

We encourage users to review each provider’s terms carefully before booking.

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

  • Change of mind after purchase
  • Lack of results or unmet personal expectations
  • Failure to read product descriptions or policies
  • Incompatibility with personal beliefs or preferences
  • Internet connectivity issues on the user’s end
  • Violations of our Terms and Conditions

Personal growth and healing journeys are deeply individual, and results may vary. Shine Brightly does not guarantee specific outcomes.

How to Request a Refund

If you believe you are eligible for a refund, please contact us at  hello@youshinebrightly.com with the following information:

  • Full name
  • Email address used for purchase
  • Order number or proof of payment
  • Product or service purchased
  • Reason for the refund request

Refund requests must be submitted within the timeframe specified for the relevant product or service.

We aim to respond within 5–10 business days.

Refund Processing Time

Approved refunds will be processed using the original payment method.

Please allow:

  • 5–10 business days for processing
  • Additional time depending on your bank or payment provider

We are not responsible for delays caused by third-party payment processors.

Chargebacks and Payment Disputes

We encourage users to contact us first before filing a chargeback or dispute with their bank or payment provider.

Unauthorized chargebacks may result in:

  • Suspension of access to content or services
  • Termination of user accounts
  • Legal or administrative action, where applicable

Changes to This Refund and Return Policy

Shine Brightly reserves the right to update or modify this Refund and Return Policy at any time.

Changes will be effective immediately upon posting on this page. Continued use of the website or purchase of services after updates constitutes acceptance of the revised policy.

A Final Note

Shine Brightly exists to support growth, healing, and self-discovery without pressure and judgment. While policies are necessary, we approach refund requests with empathy and understanding.

If you have questions or concerns, we encourage you to reach out. We are always here to help, guide, and support.